Warranty Policy
Last updated: 30 January 2026
How do I know if my product has a warranty?
You may check if your product has a warranty by visiting the product page and checking under the 'Return & Warranty' section.
Types of Warranties
1. Brand Warranty: Brand warranties are provided by the brand or manufacturer of the product. Dokan.gg does not take responsibility for after sales services provided by the brand or manufacturer. Customers must approach the authorized service centers of the brand for repair or replacement under warranty.
2. Seller Warranty: Seller warranties are provided directly by the seller who sold the product. Warranty terms may differ from seller to seller. Customers can contact the seller directly via the chat option on the product page.
3. International Manufacturer or Seller Warranty: This warranty is offered by international manufacturers or sellers. Service centers may be located outside Bangladesh and customers may need to ship the product internationally. Warranty procedures must be followed as stated on the warranty card or the brand’s official website.
Note: All warranties do not cover damage caused by accidents or unauthorized modifications.
How do I claim my warranty?
- If the product is within 7 days of delivery, you may request a refund directly through Dokan.gg without initiating a warranty claim. Please see our Return Policy. For repairs or replacements, contact the manufacturer or seller as applicable.
- If the product has exceeded 7 days and has a warranty, contact the manufacturer or service center listed on the warranty card for repair or replacement.
- If the product has exceeded 7 days and has no warranty, neither Dokan.gg nor the seller or manufacturer will be responsible for repairs. Customers must bear the repair costs themselves.
What if I did not receive a warranty card?
Some products come with an e-warranty. Please check invoices, instruction manuals, or the manufacturer’s website.
If your product does not include an e-warranty, please contact Dokan.gg Customer Care. We will assist you in arranging a warranty card or facilitate a return if the card cannot be arranged.
How can I get my product serviced?
If your product is eligible for servicing, send it directly to the service center mentioned on the warranty card. For e-warranty products, please refer to the brand’s official website for authorized service centers.
For faster service, include all accessories, packaging materials, and the invoice from Dokan.gg as proof of purchase.
Do I need to pay for repairs?
Repairs are free if your product is under warranty and all warranty terms have been followed.
If the warranty has expired or warranty conditions are violated, customers must pay the repair cost. The final cost is determined by the manufacturer after inspection. We strongly recommend using authorized service centers to ensure proper repair quality.