Return Policy

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on dokan.gg app or website. Return request must be raised within within 7 days from the date of delivery.
2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims,
3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

• Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
• Delivered product is incomplete (i.e. has missing items and/or accessories)
• Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
• Delivered product is does not match product description or picture (i.e product not as advertised)
• Delivered product does not fit. (i.e. size is unsuitable)

Returns Policy per Category

Phones and Tablets

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories Change of Mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment. Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with dokan.gg if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty. *Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Fashion

Clothing, Apparel, Sunglasses, Shoes & Accessories Change of mind is applicable for return and refund If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers. Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear. Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers. Items that are non-returnable: All custom-made items, Fine Jewellery (gold, diamonds, gems etc.)

Beauty & Health

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer. Items that are non-returnable: All types of Beauty Services

Appliances

Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Computing & Gaming

For Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs Change of mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment. Note: We do not accept returns for any used items. For laptops with brand warranty, dokan.gg will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty. Items that are non-returnable: All software products that are labeled as non-returnable on their product details page

Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

TVs, Audios & Cameras

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones,Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Movies, TV Series & Music voucher or services

Home & Living

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Items that are non-returnable: Any custom-made items

Sports & Travel

Clothing, Apparel, Shoes & Sunglasses Change of mind is applicable for return and refund If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment.
For overseas products, please refer to the product page to check the applicable return reasons. Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment. For overseas products, please refer to the product page to check the applicable return reasons.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Baby, Toys & Kids

Clothing, Apparel, Sunglasses, Shoes & Accessories Change of mind is applicable for return and refund If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment. Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment.

Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Grocer's Shop

Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables Change of mind is not applicable for return and refund. If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment.

Digital Goods

Non-returnable ❌

Other Categories:

• Books & Stationery

  Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment.

• Pet Supplies

  Change of mind is not applicable for return and refund. If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment.

• Automotive & Motorcycles Accessories and Others

  Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment. Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services

• Medical & Industrial Equipment

  Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment.

• Tools, DIY & Outdoor

  Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment.

• Laundry & Cleaning

  Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on dokan.gg assessment.

Non-Returnable Items

Please note that selected items sold on Dokan.gg are not eligible for return. Below you find a consolidated list of all non-returnable items.

⚠ If you have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 7 days of delivery.