Refund Policy
Last updated: 30 January 2026
Issuance of Refunds
- The processing time of your refund depends on the type of refund and the payment method you used.
- The refund period / process starts when Dokan.gg has processed your refund according to your refund type.
- The refund amount covers the item price and shipping fee for your returned product.
Refund Types
Dokan.gg will process your refund according to the following refund types
- Refund from returns — Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
- Refunds from cancelled orders — Refund is automatically triggered once cancelation is successfully processed.
- Refunds from failed deliveries — Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Debit or Credit Card | Debit or Credit Card Payment Reversal | 10 working days |
| Equated Monthly Installments | Debit or Credit Card | 10 working days |
| Rocket(Wallet DBBL) | Mobile Wallet Reversal / Rocket | 7 working days |
| Nagad | Mobile Wallet Reversal / Nagad | 5 working days |
| DBBL Nexus (Online Banking) | Card Payment Reversal (Nexus) | 7 working days |
| bKash | Mobile Wallet Reversal / bKash | 5 working days |
| Cash on Delivery (COD) | Bank Deposit | 5 working day |
| Dokan.gg Voucher | Refund Voucher | 1 working day |
Note: Maximum refund timeline excludes weekends and public holidays.
| Modes of Refund | Description |
|---|---|
| Bank Deposit | The bank account details provided must be correct.The account must be active and should hold some balance. |
| Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Dokan.gg, please contact your personal bank. |
| bKash / Rocket / Nagad Mobile Wallet | Similar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment. |
| Refund Voucher | Vouchers will be sent to the customer registered email ID on Dokan.gg and can be redeemed against the same email ID. |
Important Note:
- The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
- In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.