Refund Policy

Issuance of Refunds

1. The processing time of your refund depends on the type of refund and the payment method you used.
2. The refund period / process starts when Dokan.gg has processed your refund according to your refund type.
3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types

Dokan.gg will process your refund according to the following refund types

1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
2. Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.
3. Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.
Payment MethodRefund OptionRefund Time
Debit or Credit CardDebit or Credit Card Payment Reversal10 working days
Equated Monthly InstallmentsDebit or Credit Card10 working days
Rocket(Wallet DBBL)Mobile Wallet Reversal / Rocket7 working days
NagadMobile Wallet Reversal / Nagad5 working days
DBBL Nexus (Online Banking)Card Payment Reversal (Nexus)7 working days
bKashMobile Wallet Reversal / bKash5 working days
Cash on Delivery (COD)Bank Deposit5 working day
Dokan.gg VoucherRefund Voucher1 working day
Note: Maximum refund timeline excludes weekends and public holidays.
Modes of Refund Description
Bank DepositThe bank account details provided must be correct.The account must be active and should hold some balance.
Debit Card or Credit CardIf the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Dokan.gg, please contact your personal bank.
bKash / Rocket / Nagad Mobile WalletSimilar to bank deposit, the amount will be refunded to the same mobile account details which you inserted at the time of payment.
Refund VoucherVouchers will be sent to the customer registered email ID on Dokan.gg and can be redeemed against the same email ID.
Important Note:
1. The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

2. In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.